Terms And Conditions

Terms Of Sale

  • Omega Alpha Store reserves the right to revise the pricing of its nutritional supplement products at any time and without advance notice.
  • Omega Alpha Store nutritional supplement products are shipped according to the standard methods of shipping in place at the time.
  • If an Omega Alpha Store product is received in damaged condition, then it should be reported promptly to the Customer Service Department.
  • If a discrepancy exists between the quantity or items ordered and the quantity or items received, then Omega Alpha Store should be notified within seven business days of receipt of the shipment.
  • If a customer places an order online and then subsequently refuses to accept delivery of the order for reasons that are attributable to customer error, then the customer can be assessed a restocking fee and the shipping charges.
  • Product returns must be pre-approved by Omega Alpha Store and received within 14 business days of authorization of the return. Please call Omega Alpha Store Customer Service Department and speak with the Returns Agent for information about returning product.
  • A Return Authorization is required for a product return. The Return Authorization form should be visible on the outside of the shipping box or on the mailing label. Omega Alpha Store can refuse to accept a returned product if the Return Authorization form is not visible.
  • Omega Alpha Store must receive a returned product before a credit for the returned product can be issued.
  • There may be a processing fee on returned products. The customer may be responsible for shipping costs on returned products unless shipping costs are waived when the Return Authorization is approved.
  • These Terms of Sale can be revised at any time should it be determined that it is in the best interests of Omega Alpha Store to do so.

Return Policy

Customer satisfaction is one of our goals. We are committed to providing you with quality products and outstanding customer service. Should our merchandise or service ever fail to meet your expectations, please call our Customer Service department.

We accept unopened, resalable merchandise that is in its original condition provided it was purchased in the last 30 days.

Any claims for shortage or damage must be made within 7 days of receipt of goods. All returns require a Return Authorization from Customer Service.

Shipping Charges

Omega Alpha Store will ship with a delivery time of 2 – 14 business days or more depending on the destination. Shipping is by Canada Post Service. We have no control on specific delivery times to the destination.

Most orders in stock are shipped between 1 and 2 business days. If an item is not in stock, we will notify you and provide a reasonable expectation level as to when these items will be received.

Omega Alpha Store shipping charges for purchases at our Online Store is as follows:


Shipping destination Canada:

  • $15.00 per order, if total purchases (excluding taxes) is less than $100.00
  • Free shipping per order, if total purchases (excluding taxes) is $100.00 or greater.

Shipping destination USA:

  • $20.00 per order, if total purchases (excluding taxes) is less than $100.00
  • Free shipping per order, if total purchases (excluding taxes) is $100.00 or greater.

Custom Duties

Customers are responsible for assuring that the product can be lawfully imported to the destination country. When ordering, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of Canada may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Purchases may be subject to these import taxes, custom duties and fees. These fees can vary widely from country to country. Please contact your local customs office for further information.

Credit Cards Accepted

  • We accept only MasterCard or Visa credit cards for payment.
  • We normally accept only orders from the Continental USA or Canada.
  • We normally only ship orders to addresses in Canada or the Continental USA.
  • For all orders to destinations outside of Canada or the USA, please send an email for a quote.
  • Applicable Canadian taxes are applied to orders shipped to addresses in Canada.
  • No taxes are applied to orders shipped to addresses in the Continental USA or outside Canada.

Incorrect Shipping Address

Please make sure that you input a valid shipping address in your order form. We strongly recommend you double check your order information before submitting the order. Any mistake may cause the non-delivery of the product and will be at the expense of the customer. If after you have placed your order, you notice that the address was specified incorrectly, please contact us immediately by phone or email.

Disclaimer Of Warranties And Limitation Of Liability

This site is provided by Omega Alpha Store on an “as is” and “as available” basis. Omega Alpha Store makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.

To the full extent permissible by applicable law, Omega Alpha Store disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Alpha Vet Science will not be liable for any damages of any kind, except where such liability is specifically assumed in these terms and conditions, arising from the use of this site, including, but limited to direct, indirect, incidental, punitive, and consequential damages.